Are you shocked I brought this topic up? I hope so because failures do not define your future. Failures are stepping stones to learning lessons. I have had so many so called “failures” To many that I can’t count anymore. Each and every one of these failures were definitive. An example that I’d like to [...]
Take the Fascination test? How do you fascinate others? I was introduced to this process years ago with the Sally Hogshead Fascination Advantage. All of us have gifts that will enhance other’s lives. I don’t know if I was born being a leader but I do know that I’ve worked on being the best leader [...]
Clients are getting immune to the “sale.” They see 50% off, 25.00 off, referral rewards, you name it almost every facebook post. People in general are sick of the irrelevance of your news. Information has to be relevant to matter to them. It’s not about you, it’s about them and what attracts them to your [...]
I know this sounds like a basic question, but it really is an important one that you may want to ask yourself as an owner. Lets look at the reference that most people have initially. They worked for someone else and they bring their experience with them to your salon. This means that if you [...]
When we first dreamed about our business, we had a desire to operate our business the way we thought it should be run. We attract the type of employee of our heart’s desire. We show our appreciation the way the employee’s expect from what we “put out there” in the form of a job description, [...]
After all of the years I’ve been doing business, I realized that customers have the right to expect something from you and your business. Your business is a representation of you and what you believe in. That’s right everything you say, everything you do, everything they experience from your communication, service, interaction and your marketing. [...]
What makes the employee right for you? Is this person your best friend, neighbor looking for work? You have the right to choose the right person with the right skills and the right attitude. Attitude…how often do you think about what that employees viewpoints about work, the customer and life. Whatever THEIR life experiences which [...]
I recently was consulting with a salon owners/partners about their service menu. I was blown away with how they approached their service menu with zeal. Unfortunately it didn’t reflect the professionalism these two owners are known for. This happens all of the time and they aren’t the only ones. Plenty of times the salon owner [...]
